Aware of the national and global situation which is constantly getting worse because of the spread of COVID-19, we are taking all the preventive measures required to ensure the safety of our collaborators, customers and anyone who enters the factory. These variations and any further restriction that could be applied may not guarantee our standard delivery times. We will do our best to deliver the received orders as soon as possible.
Our direct contacts
Assistance or defects products:
Monday to Friday from 08.00 to 12.00 and from 13.30 to 17.30
Returns, complaints, general questions, refunds:
*The procedure to be adopted in the event of defects not due to accidental causes (not covered by warranty) is as follows:
1.Send an e-mail to email@example.com with the indication of the defective product and the explanation of the defect by attaching a photo.
2. . Following our communication send by priority mail the package to the address provided. We will repair and send it within a few days to your home at our expenses.
Please bear in mind that the repair or replacement is carried out only in the presence of product defects and not in the case of accidental causes not attributable to us.
Please attach a purchase receipt or, if not available, the name and address of the store where you made the purchase and the date of purchase. In addition to your complete address, you will also need to provide a mobile number (required for express courier delivery)..
Piazza Siro Collini, 5/6 Omegna 28887 VB