{"id":1756,"date":"2021-02-23T17:28:51","date_gmt":"2021-02-23T16:28:51","guid":{"rendered":"https:\/\/www.bisetti.com\/?page_id=1756"},"modified":"2021-02-23T17:28:51","modified_gmt":"2021-02-23T16:28:51","slug":"after-sales-support","status":"publish","type":"page","link":"https:\/\/www.bisetti.com\/en\/after-sales-support\/","title":{"rendered":"After sales support"},"content":{"rendered":"

In the event of defects found on our products within the warranty period (two years from the date of purchase as stated on the receipt or invoice) please send an e-mail to: assistenza@bisetti.com<\/a> or contact us at: +39 0323 89116 – Fax: 0323 89690 from Monday to Friday from 08.00 to 12.00 and from 13.30 to 17.30<\/p>\n

The procedure to be adopted in the event of defects not due to accidental causes (covered by warranty) is as follows:<\/p>\n

– Send an e-mail to assistenza@bisetti.com<\/a> with the indication of the defective product and the explanation of the defect by attaching a photo, as well as a copy of the sales receipt \/ invoice.<\/p>\n

\u2013 You will then receive a call from our assistance team and you will be given all the necessary information to return the product (if within 30 days from the purchase the shipping costs, provided that the defect is actually found and the product is accompanied by its original packaging, will be borne by Pepper Style by Bisetti Srl as well as the cost of reshipment to the buyer. If over 30 days from the purchase the costs of sending the product will be borne by the buyer, while the return will be paid by pepper Style by Bisetti Srl).<\/p>\n

– Repair or replacement the product will take a few days.<\/p>\n

– Please bear in mind that the repair or replacement is carried out only in the presence of product defect and not in the case it is due to accidental causes not attributable to us.<\/p>\n

– Please attach, enclosing it in the package, the receipt \/ purchase invoice, indicating a contact number.<\/p>\n

– The reports of aesthetic defects and \/ or damage attributable to transport must be reported within 8 days of receipt of the package, in order to be accepted.
\nFor any other questions regarding the Terms & Conditions, for any claim or communication of withdrawal, cancellation of the order, return and refund, please contact: E-mail: shop@bisetti.com<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

In the event of defects found on our products within the warranty period (two years from the date of purchase as stated on the receipt or invoice) please send an e-mail to: assistenza@bisetti.com or contact us at: +39 0323 89116 – Fax: 0323 89690 from Monday to Friday from 08.00 to 12.00 and from 13.30 […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"tpl-ecwid.php","meta":{"inline_featured_image":false},"acf":[],"yoast_head":"\nAfter sales support - Bisetti<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.bisetti.com\/en\/after-sales-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"After sales support - Bisetti\" \/>\n<meta property=\"og:description\" content=\"In the event of defects found on our products within the warranty period (two years from the date of purchase as stated on the receipt or invoice) please send an e-mail to: assistenza@bisetti.com or contact us at: +39 0323 89116 – Fax: 0323 89690 from Monday to Friday from 08.00 to 12.00 and from 13.30 […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.bisetti.com\/en\/after-sales-support\/\" \/>\n<meta property=\"og:site_name\" content=\"Bisetti\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.bisetti.com\/en\/after-sales-support\/\",\"url\":\"https:\/\/www.bisetti.com\/en\/after-sales-support\/\",\"name\":\"After sales support - 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